ORDERS, PAYMENT METHODS AND SHIPPING
OFFER AND ACCEPTANCE PROCESS.
CONDITIONS OF SALE AND DELIVERY OF THE PRODUCT
Pricing policy: VINOS DE ALBOREA reserves at any time and unilaterally the right to modify the price of the products offered through its website. To guarantee the customer the certainty and security of the price of their products, this will be the one in force in the advertising coinciding with the time of formalizing the order.
In the online purchase process, the following steps will be followed according to the menu of options consigned on the website VINOS DE ALBOREA
Information about the product offered to the customer: type of wine, vintage, grape variety, denomination of origin, price and indicative picture.
Information on the price of the product: information on the final price or sale price to the public of the product to be purchased, containing the final cost for the customer and including VAT, shipping costs and insurance of goods and handling derived from transport. The final cost, therefore, will be communicated to the customer in the online purchase process before their formalize their acceptance by choosing the option "order acceptance" from the options menu. Possible discounts or promotional gifts will be freely directed by VINOS DE ALBOREA to the groups designated at any time by VINOS DE ALBOREA or depending on the product offered, according to the advertising existing at any time on its website.
The shipping cost depending on the number of boxes ordered, being the following:
- 1 Box: 7€
- 2 Boxes: 6€
- 3-4 Boxes: 5€
- 5 Boxes or more: FREE
Returns are free for the user.
Acceptance of the order: at the time of formalization of the order, once the option of the order acceptance menu has been used, it is understood that the client's consent has been given for the validity and effectiveness of the contract of sale between the parties. VINOS DE ALBOREA Will store electronically the order.
The commitment acquired by VINOS DE ALBOREA of sale and delivery of the merchandise offered is subject to the stock of the advertised product and its availability until the end of stocks, so VINOS DE ALBOREA in its commitment to quality and customer service, tries to any time the advertised products are available. However, in the event of exceptional circumstances involving interactive multi-ordering or those that lead to the end of stock of the product, the order and the contract signed between the parties will be void by virtue of this resolution clause, fully restoring the customer in the event of prepayment. the amounts paid by the same, without any compensation in support of any of the parties for breach of contract, consequential damage or loss of profit.
VINOS DE ALBOREA confirms the acceptance of your order to the customer through the means that their choose: email, fax or postal mail. The sale will not end until the VINOS DE ALBOREA company confirms the order.
VINOS DE ALBOREA reserves the possibility of not confirming an order for a specific reason such as the supply of products, a problem related to the order received (eg: illegible document), an abnormal order or a foreseeable problem regarding delivery. VINOS DE ALBOREA. will inform the client. VINOS DE ALBOREA reserves the right not to accept those orders it deems appropriate. Notifying the client duly, and immediately paying the amount paid.
Forms of payment by the client. The following payment systems are established:
Purchases will be paid by credit card, through PayPal, transfer or cash on delivery. Other payment options will not be admitted.
- Payment Gateway - Visa Mastercard Card
All operations that involve the transmission of personal or banking data are carried out using a secure environment.
In the event that the POS (Point of Sale) informed of the refusal of the card, ordering, on-line informing the customer of such cancellation will be automatically canceled. Personal data and credit card data are transmitted encrypted with the SSL security protocol, so there are no risks for the buyer.
The card data are NEVER recorded on our server, they are transmitted encrypted directly to the bank that approves or disapproves the operation, without knowing the card data at any time.
For card payment the amount is charged at the time of ordering.
PayPal allows consumers to make payments online safely, conveniently, and profitably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution.
For more information you can visit the PayPal website. PayPal.
You can make a bank transfer to the following account:
- Account number: ES32 2100 2940 1702 0014 0581
- Beneficiary: BODEGA PARDO TOLOSA S.L.
It is very important that in the SENDER or ORDERING field you indicate the following: Order number - Your name and surname.
You have a period of 3 working days to order the transfer after placing your order. The order will not be considered effective until we confirm the corresponding income and therefore, the delivery times begin to count from this date.
- Cash on delivery
Payment of the total amount of the order (VAT and shipping costs included) will be made CASH to the same transport service at the time of physical receipt at the indicated address.
In certain cases and to prevent possible fraud, VINOS DE ALBOREA reserves the right to request a specific form of payment from a client.
Invoice: VINOS DE ALBOREA will issue an invoice in electronic format (PDF) that will be sent to you by mail, once the sale has been made. VINOS DE ALBOREA warns that it will not be able to subsequently modify the sales invoices in compliance with current regulations. (Royal Decree 1496/2003 on Invoicing regulations, modified by Royal Decree 87/2005). The invoice will be issued in the name of the individual or company that places the order, so the customer must ensure that the order is placed in the correct name. Subsequent changes will not be possible.
Delivery period of the purchased product: The items purchased at bodegapardotolosa.com will be shipped through private transport companies or express courier agencies. The delivery period is 24h - 72h (working days) for provincial capitals. In suburbs and remote towns the delivery time may be longer. The delivery of the shipment will be made at the address indicated as the place of destination. The subsequent modification of the place of delivery requested by the customer may generate additional expenses on the sale price that will be at the expense of the buyer. It will be understood to have been carried out when the capable person who is at said address agrees to collect the shipment, whether or not it is the recipient that appears on the collection delivery note. Whenever requested by the sender, THE TRANSPORTATION COMPANY will provide the delivery information by means of a communication of the name of the receiver in which the data that will identify the customer, the order, and the number of packages that make up the shipment will be entered and the data of the date and time of delivery. THE SENDER accepts as proof of delivery of the shipment the signature by the receiver consigned either in a copy of a present document (delivery note) or in a mobile terminal, proof of which you can request a copy. Merchandise will not be delivered to minors under 18 years of age. The delivery time of the products is 24/48 hours, depending on the payment method chosen and the delivery address. In the event that for technical reasons these deadlines cannot be respected, we will contact you as soon as possible to agree on a new delivery period.
The merchandise is at all times covered against risks of transport, loss and manipulation.
VINOS DE ALBOREA sends orders to its customers residing in the Iberian Peninsula, the Canary Islands, the Balearic Islands, Ceuta and Melilla through different transport companies. Residents of the Canary Islands, Balearic Islands, Ceuta and Melilla may have limited some services. These conditions are subject to change according to product availability.
If the customer verifies errors in the merchandise received at the time of delivery or that it is visibly damaged, they must record these circumstances on the carrier's delivery note and inform VINOS DE ALBOREA of these facts within 14 days. working in writing or e-mail to firstname.lastname@example.org through the customer service published on its website implementing the withdrawal form provided in the point for this purpose, addressed to the email or the registered office of the company. In any case, the customer must verify that the merchandise has been delivered in perfect condition. Claims after 14 business days after delivery cannot be accepted.
DELIVERY TIMES IN PENINSULA: 24/48 HOURS
Orders received from Monday to Thursday, before 1:00 p.m., will be sent to delivery that same day, being delivered with a 24-hour service the next business day. Orders received on Friday, before 1:00 p.m., will be delivered on Monday or in the case of a holiday, the next business day. Orders received from Monday to Wednesday, after 1:00 p.m. will be sent for delivery the next business day, being delivered within 48 hours of the business days after your order. Orders received on Thursday afternoon (after 1:00 p.m.) will be delivered the following Monday or, in the case of a holiday, the next business day. NOTE: The delivery period of the order for those cases in which the purchase amount is made through bank transfer or deposit will begin to count from the day that Bodega Pardo Tolosa S.L. have in your possession a copy of the proof of said transfer. In the event of any delay in delivery times, please contact us through the web form, by phone (+34) 963517067 or you can send an email to email@example.com.
DELIVERY TIMES TO THE CANARY ISLANDS, BALEARIC ISLANDS, CEUTA AND MELILLA: 6/8 WORKING DAYS
The delivery time will be between 6/8 working days from the moment the purchase is made. Orders received before 13:00 hours will be sent for delivery the same day, being delivered within 7 days. Orders received after 13:00 hours will be sent to delivery the next working day, being delivered within 8 working days. We ship to the whole peninsula (Spain), Balearic Islands, Canary Islands, Ceuta and Melilla. Please contact us to find out the cost of delivery to these locations.
he transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise. VINOS DE ALBOREA excludes any responsibility for delays produced by the transport agency, but it does undertake to replace within a reasonable time any order that has been damaged or lost by said agency.
In case of impossibility of delivery due to force majeure, accident, strike, administrative decision or transport strike that delays, prevents or causes the supply to be exorbitant, it constitutes, by express agreement, a suspension or extinction clause of the obligations of the Sociedad VINOS DE ALBOREA, without compensation for the benefit of the client if the cause takes place for more than 15 days. In these circumstances, the customer will be fully and automatically exempted from his obligations regarding his order.
The company VINOS DE ALBOREA will inform the customer through any appropriate means and on the same day that such incident occurs so that he can freely cancel their orders by replying by post or e-mail once the cause has been notified.
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. After 7 business days from departure for delivery without delivery being possible, the Customer should contact VINOS DE ALBOREA. If the product is not contacted within 10 working days, it will be returned to the warehouses and the Customer will be responsible for possible expenses.